Progress
Fair progress but acceleration needed
Fair progress but acceleration needed

Desired direction: Increase

Sub-categories

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Download source data for disaggregations (.csv)

Headline data

Proportion of the population that feels satisfied with the functioning of public services
Year Value Units
2018 57.4 %
2017 57.4 %
2019 57.3 %
2013 40.2 %
2020 54.1 %
2023 56.8 %
2022 51.0 %
2015 46.3 %
2014 41.2 %
2016 50.4 %
2011 47.7 %
2012 50.3 %
2021 55.1 %

Geographical Area:

Unit of Measurement:

Footnote:

Methodological sheet of the indicator available for the Autonomous Community of the Basque Country.

Available indicator

Proportion of the population that feels satisfied with the functioning of public services
Target

16.6 Develop effective, accountable and transparent institutions at all levels
Goal

16- Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
Definition

Average proportion of the population that feels very or fairly satisfied with the functioning of public services in the areas of education, healthcare, pension management, administration of justice, public security, social services, public transport, public works and assistance to dependent persons.
Theoretical formula \[PPS^t = \frac{1}{n} \sum_{i=1}^{n} PPS_{i}^{t}\]

where:

$PPS_{i}^{t} =$ proportion of the population satisfied with the functioning of public services in year $t$ for the following areas: education, health care, pension management, administration of justice, public security, social services, public transport, public works and assistance to dependent persons
Available disaggregations

Public services

Sex

Province
Frequency

Annual
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Indicator calculated using a methodology harmonised across the central statistical bodies of the autonomous communities
Data last updated 2025/05/08
Metadata last updated 2025/06/18

This section provides more information about the United Nations indicator or the European Union Sustainable Development Indicator, such as its rationale, international results, metadata, and other relevant statistics.

Rationale

Governments have an obligation to provide a wide range of public services that should meet the expectations of their citizens in terms of access, responsiveness and reliability/quality.

When citizens cannot afford some essential services, when their geographic or electronic access to services and information is difficult, when the services provided do not respond to their needs and are of poor quality, citizens will naturally tend to report lower satisfaction not only with these services, but also with public institutions and governments.

In this regard, it has been shown that citizens’ experience with front-line public services affects their trust in public institutions (OECD 2017, Trust and Public Policy – How Better Governance Can Help Rebuild Public Trust; Eurofound 2018, Societal change and trust in institutions).

Mindful of this close connection between service provision/performance, citizen satisfaction and public trust, governments are increasingly interested in better understanding citizens’ needs, experiences and preferences to be able to provide better targeted services, including for underserved populations.

Measuring satisfaction with public services is at the heart of a citizen-centered approach to service delivery and an important outcome indicator of overall government performance.

Source: United Nations Statistics Division
Comparability between the available indicator and the UN indicator

The available indicator complies with United Nations metadata.
Link to UN metadata

Metadata 16-6-2.pdf
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